Family forced to sit on the floor of the plane for their entire flight

A family who paid $2362 for a two-hour flight where shocked to find there was nowhere for them to sit.

A family was forced to sit on the floor for their entire flight home as the seats they paid for did not exist, they claim.

The Taylors forked out £1,300 (AU$2362) on their family holiday to Menorca, but they say they had to spend the two hour flight back on the “filthy” floor.

The family reportedly had to spend the two hour flight sitting on the floor. Picture: Paula TaylorSource:Supplied

The family reportedly had to spend the two hour flight sitting on the floor. Picture: Paula TaylorSource:Supplied

The British family were forced to sit on the floor of plane for an entire two hours because their booked seats didn’t exist. Picture: Paula TaylorSource:Supplied

The British family were forced to sit on the floor of plane for an entire two hours because their booked seats didn’t exist. Picture: Paula TaylorSource:Supplied

Paula, 44, and husband Ian, 55, were offered “jump” seats by the flight attendants on the TUI flight for takeoff and landing, while daughter Brooke, 10, was given the last spare seat.

Paula, from Warwickshire, told BBC One’s Rip-Off Britain , Holidays, said: “It’s hard and it’s uncomfortable and it’s just filthy.

TUI airlines said a ‘last minute aircraft change’ caused the issue.Source:istock

TUI airlines said a ‘last minute aircraft change’ caused the issue.Source:istock

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“We just couldn’t believe it when we realised that there genuinely weren’t any seats for us.”

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The family were offered £30 (AU$53) by TUI as a ‘goodwill gesture’ and they offered to refund their tickets.

TUI airlines said a ‘last minute aircraft change’ caused the issue.

The Taylors forked out £1,300 (AU$$2362) on their family holiday to Menorca, but they say they had to spend the two hour flight back on the “filthy” floor. Picture: Paula TaylorSource:Supplied

The Taylors forked out £1,300 (AU$$2362) on their family holiday to Menorca, but they say they had to spend the two hour flight back on the “filthy” floor. Picture: Paula Taylor Source:Supplied

The Civil Aviation Authority said passengers are not allowed to be left unseated at any stage of a flight and they are probing TUI for answers.

The family will feature on an upcoming episode of the BBC program Rip-Off Britain: Holidays.

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